Returns, Refunds & Replacement Policy

Last Updated: 24 August 2026

At Fix the Noise (FTN), we manufacture and supply instrument and audio cables designed for reliable performance. Every product is checked before dispatch.

1. No Cancellation Policy

FTN does not offer order cancellations after an order has been placed and payment has been successfully completed.

Customers are requested to carefully review the product specifications, cable length, colour, connector configuration and other product details before completing their purchase.

Once an order has been confirmed, it cannot be cancelled.

2. No Refund Policy

FTN does not offer monetary refunds for products purchased through our website.

The remedy provided by FTN for an eligible product issue is replacement of the affected product, subject to verification and the applicable warranty terms.

This policy does not limit any rights available to customers under applicable law.

3. No General Returns or Exchanges

FTN does not accept products for return or exchange due to:

Change of mind
Incorrect product selection by the customer
Change in colour preference
Change in cable length preference
Change in connector preference
Personal preference
No longer requiring the product

Products cannot be returned simply because the customer no longer wishes to keep them.

4. Replacement for Damaged Products

If a product is received physically damaged, the customer should contact FTN as soon as possible after delivery.

The customer may be required to provide:

Order number
Photographs of the package
Photographs of the product
Video showing the issue, where applicable
Description of the damage

FTN will review the information and determine whether the product qualifies for replacement.

5. Replacement for Non-Working Products

If a product is received in a non-working condition or develops a covered functional issue during the applicable warranty period, the customer may contact FTN for a replacement request.

FTN may request photographs, videos or other information to identify and verify the issue.

In certain cases, FTN may require the product to be returned for inspection or testing before approving a replacement.

6. Warranty Replacement

FTN products carry a 2-year warranty against eligible manufacturing or functional defects, subject to the terms of the FTN Warranty Policy.

If an issue is determined to be covered under warranty, FTN will provide a replacement in accordance with its warranty process.

7. Conditions Where Replacement May Not Apply

Replacement may not be provided for damage or failure resulting from:

Accidental damage
Misuse or abuse
Improper handling
Crushing or severe bending
Liquid or moisture damage
Unauthorised modification
Unauthorised repair
Cutting or altering the cable
Damage caused by incorrect installation or use
Normal cosmetic wear and tear
Damage caused by storage or environmental conditions outside normal intended use
Any other damage determined to have resulted from improper use rather than a manufacturing or functional defect

These conditions do not limit any rights available to customers under applicable law.

8. Replacement Process

To request a replacement, contact:

Email: fixxthenoise@gmail.com

Phone / WhatsApp: 8369346030

Please provide your order number and details of the issue.

FTN will review the claim and may request supporting photographs, videos or other information.

If the claim is approved, FTN will communicate the replacement procedure to the customer.

9. Replacement Product

Replacement will normally be provided for the affected product.

If the exact product or component is unavailable, FTN may provide an equivalent replacement or another appropriate resolution.

10. Shipping for Approved Replacements

For an approved replacement claim, FTN will communicate the applicable shipping arrangements to the customer.

The customer should not send a product back to FTN without first contacting FTN and receiving instructions.

11. Contact

Fix the Noise (FTN)

Registered Address:
11, Sarmalkar Chawl,
Palghar West, Palghar,
Maharashtra, India – 401404