FTN 2-Year Warranty Policy

Last Updated: 24 August 2026

Fix the Noise (FTN) provides a 2-year warranty on eligible FTN products from the date of purchase, subject to the terms and conditions described below.

The warranty is intended to cover eligible manufacturing and functional defects occurring during normal and intended use of the product.

1. Warranty Period

All eligible FTN products are covered by a:

2-Year Warranty

The warranty period begins from the date of purchase mentioned on the applicable order/invoice.

2. What the Warranty Covers

The warranty covers eligible:

Manufacturing defects
Functional defects
Product failures arising from defects in materials or workmanship
Products that become non-working due to an eligible manufacturing or functional defect

The final determination of whether an issue is covered by warranty will be made by FTN after reviewing the product and/or the information provided by the customer.

3. What the Warranty Does Not Cover

The warranty does not cover damage or failure caused by:

Accidental damage
Physical abuse
Crushing or severe bending
Improper handling
Liquid or moisture exposure
Unauthorised modification
Unauthorised repair
Cutting or altering the cable
Incorrect installation or use
Misuse of the product
Negligence
Normal cosmetic wear and tear
Damage caused by improper storage
Damage caused by external equipment or circumstances outside the product’s normal intended use

4. Replacement Rather Than Refund

FTN’s warranty remedy is replacement of the eligible product.

FTN does not provide monetary refunds under its standard warranty process.

Where an eligible warranty claim is approved, FTN will provide a replacement product subject to product availability and the applicable warranty conditions.

5. Warranty Claim Process

To initiate a warranty claim, contact FTN at:

Email: fixxthenoise@gmail.com

Phone / WhatsApp: 8369346030

Customers should provide:

Order number or proof of purchase
Customer name
Product name
Description of the problem
Photographs of the product
Video demonstrating the issue, where applicable

6. Product Inspection

FTN may request the product to be returned for inspection or testing before approving a warranty replacement.

Customers should not send products to FTN without first contacting customer support and receiving return instructions.

7. Approval of Warranty Claim

After reviewing the product and available information, FTN will determine whether the issue qualifies for warranty replacement.

If the claim is approved, FTN will communicate the replacement procedure to the customer.

If the issue is determined to have resulted from misuse, accidental damage, unauthorised modification, improper handling or another excluded circumstance, the warranty claim may be rejected.

8. Replacement Product

Where a warranty claim is approved, FTN will normally replace the affected product with the same or an equivalent product.

If the same product is unavailable, FTN may provide an equivalent replacement or another appropriate resolution.

9. Warranty Transfer

Unless otherwise specified by FTN, the warranty applies to the original purchaser and is not transferable.

10. Warranty and Customer Rights

This warranty is provided in addition to, and does not intend to restrict, any rights available to customers under applicable Indian law.

11. Contact

Fix the Noise (FTN)

Registered Address:
11, Sarmalkar Chawl,
Palghar West, Palghar,
Maharashtra, India – 401404